A single claim created online has one of 10 statuses automatically assigned to it at any given time, depending on its stage in the claim lifecycle and the payer. Depending on the current status, you can save, submit, edit, delete or print the claim.

Statuses are viewable within Claim Search, in the Status column of the list of claims that results after you enter criteria to select the claims you want to view. The displayed status (e.g., Validation Errors) can have multiple meanings. Click on the displayed status link to view a detailed status message at the top of the full claim form. To view all claims with a shared status (e.g., Submitted - Rejected), select the desired view criteria status in the drop-down list at the top of the search results page.

Status	Displayed Status	View Criteria Status	Allowable Actions	Definition
Incomplete	Validation Errors	Not Submitted - Not Ready for Submission	Save Edit Delete Print	The claim has been created but is not yet complete or has been completed and errors were discovered during auto validation.
Complete - Invalid	Validation Errors	Not Submitted - Not Ready for Submission	Save Edit Delete Print	The claim is complete but has errors discovered during auto validation that must be corrected before it can be submitted.
Complete - Valid	Ready for Submission	Not Submitted - Ready for Submission		The claim is complete, has passed through the auto edit-check without errors and is ready for submission.
Submitted	Submitted	Submitted - Submitted	Print	The claim has been submitted; no further information is yet available from the clearinghouse or payer.
Sending	Sending	NA	None	The claim is in transit to the payer or clearinghouse. This status applies only during actual transmittal.
Rejected	Rejected	Submitted - Rejected	Edit Delete	The claim was submitted and rejected by the payer due to errors. Click on the error message for details; then edit it and resubmit the claim.
Received	Received	Submitted - Received	Print	The claim has been received by the clearinghouse or payer and has passed preliminary edit checks for formatting errors. For MetLife claims, this message means the claim is undergoing auto adjudication and a real-time EOB is pending.
Received - Suspended*	Received - Suspended*	Submitted - Received/ Suspended*	Print	The claim has been suspended by MetLife. It may require further review, an attachment or provider credentialing. You will receive a real-time EOB shortly.
Processed - Approved	Processed	Submitted - Processed	Print	The claim has been processed and approved; payment is forthcoming. If this is a pre-treatment estimate, it can be "copied," turned into a claim and submitted one treatment is rendered.
Processed - Declined	Processed	Submitted - Processed	Edit Print	The claim has been processed and declined. You can edit and resubmit it.