Q. My claim has a provider section error. What do I do?

A. Scroll down the claim form to the provider section and click the Edit Provider button. The Add/Edit Provider page will be displayed. Select the appropriate provider from the list of existing providers, make any necessary changes, and click Continue to return to the claim form. Address any other validation errors, scroll to the bottom of the claim form and click Submit.

Q. The doctor whose name is on the claim is not listed as a provider in ClaimConnect. How do I add his name?

A. Scroll down the claim form to the provider section and click the Edit Provider button. The Add/Edit Provider page will be displayed. Click Add New Provider and complete all information on the New Provider page. Be sure to include the correct Tax Identification Number or Social Security Number and License Number, including issuing state with month and year of expiration, and click Continue. On the next page, select the appropriate billing and rendering provider from the drop-down list. Click Continue to return to the claim form. Address any other validation errors, scroll to the bottom of the claim form and click Submit.

Q. Why do I have to select the billing and rendering provider when that information is already listed on the claim that I submitted from my practice management software (PMS)?

A. The first time that you send a claim from your PMS, ClaimConnect must match the names on the claim form to the list of providers in your ClaimConnect account. This should only occur on your first claim for each provider in your office. The next time you send a claim with the same billing and rendering provider, ClaimConnect will automatically match the information with the provider(s) that you selected on your first claim. Remember, if you have multiple providers in your office, you will receive a Provider Section Error on the first claim that you send for each doctor.

Q. The doctor for whom I am sending the claim is already listed as a provider in my ClaimConnect account. I selected his name as billing and rendering provider, but the claim still has a provider section error. What do I need to do?

A. There may be information that is missing for that provider in ClaimConnect. Scroll down the claim form to the provider section and click the Edit Provider button. The Add/Edit Provider page will be displayed. Click the Edit button next to the doctor's name and fill in any missing information. Be sure to include the correct Tax Identification Number or Social Security Number and License Number, including issuing state with month and year of expiration, and click Continue. On the next page, select the appropriate billing and rendering provider from the drop-down list. Click Continue to return to the claim form. Address any other validation errors, scroll to the bottom of the claim form and click Submit.